SKYTRAX WORLD AIRLINE AWARDS 2019 WINNER

5 STAR AIRLINE SKYTRAX

Proud recipient of the Skytrax 5-star rating for two consecutive years.

MORE THANTRAVELA 5-STAR JOURNEY
A Journey to peace of mind
Travel that starts with Japan Airlines’ 5-star
experience and ends with your peace of mind.

Business travel that feels
like pleasure

Refresh &
Rejuvenate

An inviting space for mindfulness and rejuvenation. Stop by before or between flights. We welcome you to savor fresh delicacies, refresh with a shower, catch up on work, or simply relax.

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SKYTRAX WORLD AIRLINE AWARDS 2019 WINNER

Exceptional
Comfort

Peace of mind and comfort go hand-in-hand. That’s why we go beyond expected industry practices to create an exceptionally comfortable onboard experience. Our aircraft are designed with a reduced overall number of seats, slimmer seating for more leg room, and increased seat widths -- all designed to give you more space to rest and relax.

*Seating options vary across aircraft operations

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Culinary
Experience

Welcome to culinary innovation in the sky. Our in-flight meals are concepted and crafted by renowned chefs for wholesome dining and a delicious onboard experience.

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Entertainment
Selection

Delightful distraction and engaging entertainment enhances your onboard experience. Our inflight wifi keeps you connected to work or home. Exclusive games, chart-topping music, Japanese programs, and the latest movies to keep you entertained in-flight.

*Entertainment options vary across aircraft operations

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CUSTOMER
REVIEWS

  • AIRPORT LOUNGE
    • Airport experience with JAL continues to be the best in the world. Service by the First lounge staff in Narita is that of a 5 star hotel.
    • Amazing Sakura lounge service and staff attentiveness and hospitality.
    • The food in the lounge is great, especially the beef curry and variety of drinks is fantastic!
  • SEATS
    • Excellent seating space in Economy class!
    • The seat was the best I had on Economy class.
    • The planes (787) layout and Economy seat spacing is very nice. The 2 x 4 x 2 config is a dream compared to other airlines.
    • Your Premium Economy seat is just amazing, plenty of space, and the small partition makes it more personal and private.
    • The Business Class seat is excellent, one of the best in the sky.
  • INFLIGHT MEALS
    • I have never flown so well. Kind, hospitable service from the staff; delicious meals and free-flowing drinks.
    • In-flight meals are fantastic. I love the Japanese meals prepared for the business class cabin and look forward to it even after staying in Japan.
    • The business class western meal that I selected was delicious in every course. The wagyu steak was the best steak ever aboard any airlines including JAL.
    • The vegetarian meal I had was also wonderful, so good I took a photo of it to show my mother after!
  • INFLIGHT ENTERTAINMENT
    • You have quite a wide and recent movies for selection.
    • It is great that you have manga comic to read on your planes.
  • OTHER
    • Professional and Polite attitude from all employees from check-in, lounge service, and flight crew. Excellent!
    • Omotenashi! Your cabin crew service and friendliness is second to none. Nice, warm and attentive.
    • The cabin crews are sincere, warm and so very polite - all with a smile. They are well trained and professional. Everything is clean and organized.
    • The craft is always cleaner than the other airlines.
    • The bathroom facilities were excellent and the cabin crew kept it very clean. I really appreciated the wash let facility on board the flight.

Embark on your 5-Star Journey

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JAL AWARD HISTORY

JAL's excellent services have been recognized with many awards.

2019 TRAVELERS' CHOICE® trip advisor®
TripAdvisor has awarded Japan Airlines as "2019 Best Airline in Japan"
ON-TIME PERFORMANCE FlightGlobal Incorporating FLIGHTSTATS 2018 WINNER SERVICE AWARDS
JAL named the Most Consistent Winner in past 5 years and best Asia Pacific Major Mainline Airline in 2018 for on-time performance.
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